Bansal says a traditional management maxim says that if you can’t measure a process, you can’t fix it, and Continuous Insights is designed to provide a way to measure engineering effectiveness. “People want to understand how good their software delivery processes are, and where they are tracking right now, and that’s what this product, Continuous Insights, is about,” Bansal explained.
He says that it is the first product in the market to provide this view of performance without pulling weeks or months of data. “How do you get data around what your current performance is like, and how fast you deliver software, or where the bottlenecks are, and that’s where there are currently a lot of visibility gaps,” he said. He adds, “Continuous Insights makes it extremely easy for engineering teams to clearly measure and track software delivery performance with customizable, dashboards.”
Harness measures four key metrics as defined by DevOps Research and Assessment (DORA) in their book Accelerate. These include deployment frequency, lead time, mean-time-to-recovery and failure change rate. “Any organization that can do a better job with these would would really out-innovate their peers and competitors,” he said. Conversely, companies doing badly on these four metrics are more likely to fall behind in the market.
By measuring these four areas, it not only provides a way to track performance, he sees it as a way to gamify these metrics where each team tries to outdo one another around efficiency. While you would think that engineering would be the most data-driven organization, he says that up until now it has lacked the tooling. He hopes that Harness users will be able to bring that kind of rigor to engineering.